To get started with konnectHome and assistBorga, we advice you to read these frequently asked questions to give you more control over using the apps.
A Borga is a user in the diaspora who creates a task using the konnectHome app for Assistants to execute.
Assistant is a user in the home country who uses the assistBorga app to accept and complete tasks for Borgas.
A specific activity or assignment created by a Borga for an Assistant to complete.
The amount of money promised by a Borga to be given as a reward to the Assistant in exchange for the task execution.
An escrow is a financial arrangement where a third party holds and regulates payment of the funds required for two parties involved in a given transaction.
konnectHome is a mobile app that connects Borgas and Assistants, allowing them to collaborate on tasks and projects.
assistBorga is the companion mobile app for konnectHome, that connects Assistants and Borgas, allowing them to collaborate on tasks and projects.
Yes, the use of konnectHome and assistBorga is free for all users.
The Borga pays the full pledge amount into the app's escrow. The app holds the money until the Borga approves the task completion. If the task isn't done, the money is returned to the Borga.
No, the Borga pays the full amount upfront into the app's escrow. The money is only released to the Assistants upon task approval by the Borga.
If a task is canceled before the Assistant starts to work on the task, the money is refunded to the Borga app wallet. They can either use it for another task or withdraw it.
Assistants receive the task amount minus the app's 10% fee. For example, if the task amount is $100, the assistant receives $90.
Payouts are processed within 24 hours for mobile wallet transfers and 1-3 days for bank transfers.
Yes, When Borga's feel impressed by the way the Assistant handles their task, they can tip Assistants when approving task completion. Tips are not subject to the app's percentage fee.
All Tasks are posted to the task marketplace for pursuit by all Assistants on the app in that country the task is expected to be executed. Borga's cannot directly assign tasks to a specific Assistant.
Yes, borga's can edit tasks (including price and details) as long as no Assistants have been assigned to the task. Once an Assistants is assigned, edits are no longer allowed.
Assistants can post updates about the task progress, and Borga can request revisions up to three times.
If a task is not completed, the Borga can cancel it, and the money is refunded to their app wallet.
Borga can create subtasks with details and required deliverables. Assistants can mark subtasks as completed and provide updates.
Yes, Assistant can upload files (e.g., images, PDFs) for each subtask or task completion.
Yes, Borga can request up to three revisions per task.
The Borga set a deadline on the task. If the Assistant encounters delays, they can request an extension, which the Borga might approve.
Yes, but if the task is already in progress, the conflict team will determine the percentage of payment the Assistant should receive based on work done.
Yes, but this may affect their completion rate and level progression.
Yes, once their account is verified, they can only edit their name but their ID is not editable.
Assistants levels are based on completed tasks, ratings, and positive reviews. For example:
- Level 1: Explorer – New Assistants
- Level 2: Pathfinder – Complete 20 tasks with a minimum rating of 4.0/5 and maintain a 95%
Ratings are based on Borga's feedback. A minimum of 4.0 stars is considered a positive review.
Yes, Assistants can follow Borga to receive notifications about new tasks.
No, all communication must happen within the app to prevent fraud and ensure transparency.
Yes, but this may affect their completion rate and level progression.
The conflict team can intervene to resolve disputes, including canceling tasks or adjusting payments based on work completed.
Yes, but we advise them to keep the app to their local currency.
Invoices are generated in USD, but Borga's can view the equivalent amount in their local currency.
Borga pays an additional 10% of the task pledge for urgent tasks.
If the task amount is reduced, the difference is refunded to the Borga's app wallet. No additional charges are applied.
Assistants must take a live photo holding their ID card close to their face. This ensures they are real people.
Assistants can view their payout history in the app, including completed tasks and pending payments.
No, konnectHome is a free entry for Borga's, no IDs, no Verification, no credit card or visa card required.
Yes, there's a share feature that allows tasks to be shared via WhatsApp or other platforms. However, the task details remain within the app.
Yes, Borga's can track task progress through updates provided by the Assistants .
Yes, clients can edit task locations as long as no Assistant has been assigned to the task.